Les Borjs de la Kasbah – No 1 in Africa

Les Borjs de la Kasbah, Marrakech, has been recognised for its high levels of customer satisfaction in a worldwide survey conducted by Expedia.com, the online hotel and travel booking company.

Expedia’s Insiders’ Select is a ranking of the best hotels in the world based largely on reviews posted by customers on Expedia/hotels.com and its affiliate websites. In addition to end-user reviews, perceived value for money is taken into consideration in drawing up the rankings, as are the opinions of Expedia’s own area managers on the ground. The Insiders’ Select rankings for 2009, which feature the best performing hotels from Expedia’s vast 80,000 worldwide portfolio, show Les Borjs de la Kasbah at number 22 out of the top 1000 hotels worldwide and a remarkable Number 1 on the continent of Africa.

Commenting on their unexpected but most welcome achievement, Mike and Francoise Bruce-Mitford, who created the hotel between 2003 and 2007, said: “hearing direct from customers, as we often do, that they have enjoyed the BK experience, not least the service provided by our wonderful Moroccan team of 30 staff, is gratifying enough in itself – but to have it confirmed via this Expedia poll really puts the cap on what, for us, has been a rewarding, if distinctly challenging, adventure. We are very glad indeed to see that our efforts to create this rather unusual cross between a hotel and a riad have been so widely appreciated and extend our grateful thanks to all those who took the trouble to register their satisfaction online”.

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