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A luxury boutique hotel in the heart of ancient Marrakech

Terms and Conditions

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Booking Terms and Conditions

Room prices, including breakfast, all local taxes and free airport pick-up for those booking through this site are subject to change without notice. Where change does occur, however, the dirham rate applied to bookings already made will be respected.

Reservation deposit: to secure your booking online, by e-mail or telephone, it is necessary to pay a deposit amounting to 25% of the total room cost for your chosen dates. This can be done using our secure online booking process; each page containing personal information is encrypted.

Cancellations: if you need to cancel your booking and do so more than 30 days before your planned arrival date there will be no charge i.e. the deposit will be refunded. If, however, you cancel giving us less than 30 days notice a charge will be levied as follows:

less than 30 days but more than 15 days : 25% deposit

less than 15 days but more than 5 days : 50%

less than 5 days but more than 1 day : 75%

No Show 100%

For bookings over the Christmas/New Year season a deposit of 50% is required. This is refundable (less 500 dh) if more than 3 months notice of cancellation is given but is forfeited if less than 3 months notice is given.  

New Year’s Eve: those making bookings with the hotel at this time (for the ‘Réveillon de la St Sylvestre’) should be aware that they will be required to include the hotel’s New Year's Eve party in their arrangements. This special gala event includes welcome cocktails, a six course Moroccan menu and a programme of entertainment featuring Moroccan dancers and musicians as well as a DJ playing music for dancing into the small hours. The evening is open to outside diners as well as residents. 

Payments by credit card 
The following general conditions of sale govern all transactions made on the website of Les Borjs de la Kasbah, a trading name of BMJ Investissement SARL. All orders placed on this site require customer acceptance unconditionally and irrevocably of these conditions. 
This contract is intended to define the rights and obligations of the parties concerned with sales of accommodation by BMJ Investissement SARL trading as Les Borjs de la Kasbah, via the payment platform of Maroc Telecommerce SA. The website is a service and trademark of BMJ Investissement SARL. Maroc Telecommerce is a transaction management service and a registered trademark of Maroc Telecommerce S.A. 
To pay for your booking by credit card you may choose a means of payment from among those offered by Les Borjs of the Kasbah and displayed on the purchase order form (Visa, MasterCard, MasterCard or CMI). In this case, the transaction to debit your account is made on the day following the date of booking confirmation.  
Your credit card payment is facilitated by Maroc Telecommerce which  provides a completely secure payment service. By completing the booking form and providing card details the purchaser confers upon BMJ Investissement the right to apply the method of payment chosen by him. In the event of payment by credit card, the provisions relating to fraudulent use of the means of payment provided for in agreements entered into between the consumer and the transmitter and between BMJ investissement SARL and its bank card apply. 
The card details recorded by Maroc Telecommerce S.A. on the MarocTelecommerce platform for credit of the BMJ Investissement account constitute proof of the authenticity of all financial transactions between the Purchaser and BMJ Investissement SARL.